Twiford Funeral Homes, LLC is honored to have been invited to join Selected Independent Funeral Homes and Order of the Golden Rule. We adhere and are committed to the fundamentals of these professional organizations.
Selected Independent Funeral Homes
Founded in 1917 as National Selected Morticians, Selected Independent Funeral Homes is a worldwide trade association of independent, locally-owned funeral homes who share a common interest in continuous improvement to best serve families and individuals in their times of need. All Selected members have been hand-selected for membership and have agreed to uphold the professional and ethical standards of our Code of Good Practice.
Our Code of Good Practice
As funeral directors, our calling imposes upon us special responsibilities to those we serve and to the public at large. An important obligation is to provide information so that everyone can make knowledgeable decisions about funeral and cremation services.
In accepting our responsibilities, and as a condition of our affiliation with Selected Independent Funeral Homes, we affirm the following standards of good practice and hereby pledge:
- To provide the public with information about funeral and cremation services, including prices, functions and the responsibilities of funeral directors
- To make services available in as wide a range of price categories as necessary to meet the needs of all segments of our community, and to affirmatively extend to everyone the right to inspect and freely consider them all
- To quote conspicuously in writing the charge for every arrangement offered, and to clearly identify the services, facilities, equipment and merchandise included in such quotations
- To adhere to the highest standard of conduct in all aspects of business
- To afford an ongoing opportunity to all persons to discuss or arrange funerals in advance
- To ensure that pre-need contracts fully disclose those items which are guaranteed and those which are nonguaranteed, in terms that are clear and easy to understand
- To manage prepaid funds responsibly, ensuring that promises are honored and expectations are met, within the letter and spirit of the law
- To make no representation, written or oral, which may be false or misleading and to apply a standard of honesty in all dealings
- To furnish each family, at the time arrangements are made, with a written memorandum of charges and to make no additional charge without their approval
- To respect all faiths, creeds and customs, and to give full effect to the role of the clergy/celebrant
- To maintain qualified and competent staff, appropriate facilities and suitable equipment required for comprehensive funeral and cremation services
- To assure those we serve the right of personal choice in making service arrangements
We pledge to conduct ourselves at all times in a manner deserving of the public trust and to provide a copy of this Code of Good Practice to the families we serve.
Order of the Golden Rule
The International Order of the Golden Rule (OGR) is an association of independently-owned funeral homes across North America and overseas who pledge to a strict code of ethical business and service standards conduct. The men and women at Golden Rule funeral homes lead their businesses with compassion, dignity and the cornerstone philosophy of “Service measured not by gold, but by the Golden Rule” (to do unto others as you would have them do unto you).
Standards of Ethical Conduct
We believe in the validity and the application of the Golden Rule and pledge our efforts to the pursuit of this standard in all of our personal and professional relationships.
• We pledge ourselves to attend to the preparation, care, and disposition of deceased human bodies with compassion and understanding, and having due regard and respect for the reverent care of the human body, to those bereaved, and the overall spiritual dignity of man.
• We pledge ourselves to serve any deserving family in time of need, regardless of monetary consideration.
• We will observe the laws governing the practice of funeral directing and abide by the codes of ethics of our professional association to the end that funeral service and this firm shall merit and receive the confidence of the public.
• We will adhere to high standards of character, integrity, and responsibility; we will make no false representations; we will be truthful in our dealings with the public and within the profession.
• We pledge to respect all faiths, creeds, and customs, and to be responsive to the needs of those we are called upon to serve.
• We acknowledge our fiduciary relationship to the families that we serve and pledge to hold their confidences inviolate.
• Our charges, which are commensurate with services rendered, are based on our known costs of operations and shall be set forth in such a manner that the public may know what is included in such charges.
• At the time that funeral arrangements are made, we will furnish each family with a complete and clear explanation of the charges for the services provided and merchandise selected, together with an itemization of monies to be advanced as an accommodation to the family and the agreed-upon method for the payment of the account.
• We will maintain and provide to the public complete facilities and equipment, including a highly competent and well-qualified staff.
• We recognize the fact that funeral service is a practice affecting the public health, safety, and welfare; funeral directors are called upon to serve their fellow man during one of the most trying periods human beings can experience. We pledge ourselves to the pursuit of our continuing education to the end that those who look to us may be well served.
• We will provide the public with full information pertaining to all aspects of funeral service, and we will cooperate with all others with whom we share caretaking responsibilities as we develop facts, research, and knowledge which will better enable us to meet the needs of those who mourn.